The main of goal of the hotel near Lumpini Park in Bangkok is to deliver the best experience to their guests. This can be achieved by providing training to the front desk staff and improving concierge services. There are also “little extras” that provided to guests for s superior customer experience that will make them want to return for more.

However, success in the hospitality industry today requires more than just a friendly concierge service who knows the best nightspots and high end restaurants. Customer experience in hotels requires more of digital tools than face-to-face interaction.

The Internet of Things which is usually associated with manufacturing and factory-floor operations is now being in the hospitality industry. Smart automation has introduced a new level of convenience and comfort to hotel guests which cannot be provided by hotel staff. There are smart building solutions from Sense ware and Axius that provides an IoT way of monitoring the environmental and building systems in real time. When the IoT technology is used in hotels, problems and failures can be detected in the systems without waiting for the guest to make a complaint.

Lately, many big hotel resorts have partnered with high end brands that are in the same building or adjacent to it to promote “retail therapy.” Hotel customers expect more than retail convenience during their stay; they want retail commerce to be integrated into their hotel experience. Guests will appreciate being able to order from a high end store from the convenience of their hotel room and have the purchase delivered directly to their room.

The most ubiquitous tool in the hospitality industry is hotel comparison platforms that are about to make the travel agencies obsolete. Aside from being able to book from almost anywhere it is convenient, guest can check in using their mobile phone. Even the digital room keys and key cards are now being replaced with mobile phone apps.

When it comes to great guest experience, nothing beats hotel near Lumpini Park because the facilities designed for comfort and convenience. Aside from fast and friendly service, a hotel guest can look forward to a private area for internet use, a luxurious spa, an outdoor pool and a fitness centre.